Create a query with the billing department

You can follow the progress of its processing on the CHORUS PRO invoice dematerialization portal.

You wish to formulate a specific question? This procedure helps you to formulate it by submitting a request on the university's online assistance site.

1. Log on to the university's online support site:
2. https://ent.univ-amu.fr/esup-helpdesk
3. Click on "Login with an email address".

   

4. If you don't have a user account yet, you'll need to create one first, otherwise you log in with your email address and the password that was sent to you at that address when you created your account.

   

5. Click on "Formulate a personalized request for assistance".

   

6. Select the following categories :

   

7. Fill in the form

   

8. The numbered ticket is assigned to you.

   

9. Once your ticket has been taken care of by the billing service, you will receive a notification e-mail. You can read about it directly in the ticket and consult the dashboard containing all your tickets on the university's online support site.