The role of the DAC is to help characterize, analyze and improve the institution's various processes. In particular, its mission is to identify, in collaboration with operational staff, potential weaknesses within a process in order to improve its operation and offer better service to its internal and external users. Implementing the right control with regard to risk, eliminating redundant controls and simplifying worthless actions are the key words of the department.
The desire to better meet the expectations of our internal users (students, administrative staff, researchers, teacher-researchers, etc.) as well as external users (companies, partners, etc.) by improving the quality of service, and the stated desire to improve working conditions by increasing the safety and transparency of processes are all values supported by the current governance.
A LITTLE HISTORY
THE CONTINUOUS IMPROVEMENT APPROACH
Continuous improvement is a goal of any organization, and consists mainly in improving the performance of all the processes of an establishment on a permanent basis.
In the long term, this should enable us to improve our organisation, the circulation of information, our responsiveness to our missions and to unite the staff around a collective improvement approach.
OUR IDENTITY CARD
OUR POSITIONING: An internal consulting structure with multidisciplinary skills
OUR PROFESSIONS: Auditors, consultants, trainers at the service of AMU
OUR FIELD OF EXPERTISE : Continuous improvement
OUR CLIENTS: The management team, administrative structures, components and laboratories of AMU
OUR PARTNERS: Governance, Audit Committee, Risk Committee, Modernization Committee
OUR BELIEFS Accountability , empowerment, collective intelligence, shared vision, actions
MANAGEMENT ORGANIZATION
INTERNAL AUDIT
- Carries out organisational audits according to the needs transmitted by governance, departments or components
- Leads the Audit Committee in charge of validating the annual audit plan
- Carries out other evaluation missions (RETEX COVID)
INTERNAL CONTROL AND PROCESS OPTIMISATION
- Develops and proposes an AMU internal control framework to the Risk Committee
- Leads the Risk Committee
- Coordinates the implementation of the risk management system through the network of internal control referents (RCI) which it coordinates
- Identifies, in collaboration with operational staff, the weaknesses of a process in order to optimise it and improve its operation
- Supports the organizational evolution of an entity (co-construction, empowerment of agents, transversality, agility)
- Provides a methodological system (advice, technical tools, know-how and interpersonal skills) and facilitates its appropriation
DEMATERIALIZATION OF BUSINESS PROCESSES
- Coordinates the process modernization strategy defined by the Strategic Modernization Committee
- Supports AMU structures in their dematerialization project (steering, process optimization, drafting and monitoring of the functional specifications, design of the solution, support for change resulting from the digital transformation, organizational development proposals)
QUALITY MANAGEMENT
- Define the quality management support strategy
- Coordinates its implementation in the institution's structures in conjunction with AMU partners
- Supports quality certification projects (ISO 9001/NFX 50-900, NFS 96-900)
- Carries out quality audits at the request of the structures concerned
Guide to procedures
Director of Continuous Improvement
Cynthia PACHÉ
Continuous Improvement Department
Pharo Campus, Building A