Create a request to the billing department

Step-by-step guide:

• You can follow the progress of your invoice on the CHORUS PRO invoice dematerialization portal (more details here).
• Do you have a specific question? This procedure will help you formulate it by submitting a request on the university's online assistance site.

-> any closed ticket can be reopened at any time. This is particularly recommended in the case of a new question concerning the same invoice, to facilitate communication with the invoicing department (it's not necessarily the same person who will read the new ticket, so it's important to keep track of previous exchanges).

1. Log on to the university's online support site:
2. https://ent.univ-amu.fr/esup-helpdesk

3. Click on "Login with an e-mail address".

4. If you don't already have a user account, you'll need to create one first. Otherwise, log in using your e-mail address and the password sent to this address when your account was created.

5. Click on "Formulate a personalized help request".

6. Select the following categories:

7. Fill in the form

8. You will be assigned a numbered ticket.

9. Once your ticket has been processed by the billing department, you will receive a notification e-mail. You can view the ticket directly and consult the dashboard containing all your tickets on the university's online support site.

10. When you have read the reply, you can "approve the closure" or "reject the closure" by clicking in the "Actions" area.

-> any closed ticket (approved or not) can be re-opened at any time. This is particularly recommended in the case of a new question concerning the same invoice, to facilitate communication with the invoicing department (it's not necessarily the same person who will read the new ticket, so it's important to keep track of previous exchanges).