Consult the FAQ steps

We know that the process of settling in France can sometimes be long and complicated, which is why we are here to help you. The International Student Reception team of the International Relations Department has put together a list of questions and answers for you.

Before anything else, we strongly encourage you to consult our FAQ procedures which can prove to be a mine of valuable information and provide you with all the answers you are looking for!

Call the Home Team

Still haven't found the answers to your questions? Do you feel overwhelmed by all the steps involved in setting up your business and need individual and personalized support?

Contact the Welcome Team via the International Student Helpdesk!

Connect to the International Student Helpdesk

• If you are already an AMU student, you can connect to the helpdesk directly via your ENT.
• If you are not yet an AMU student, you will need to create an account using your email address.

Ask your question

Once you are connected, all you have to do is click on'DRI- Cellule Accueil des étudiants internationaux' and choose the topic related to your question:

	Applications to Aix-Marseille University	Access the helpdesk !
	Visas and residence permits	Access the helpdesk !
	Opening a bank account and mandatory insurance	Access the helpdesk!
	Housing	Access the helpdesk !
	Health	Access the helpdesk !
	Financial aid	Access the helpdesk!
	Integration and welcome events	Access the helpdesk!
	Emergency situations	Access the ticket!
	Other requests	Access the ticket!

In order to assist you in using this ticket, we have created a short tutorial to help you ask your questions.
Don't hesitate to watch it if you have difficulties asking your questions.

Some good practices for using the tool

• Use the right ticket according to the topic of your question.
• Complete the mandatory criteria requested, to allow the Welcome team to assist you in a personalized way.
• Create only one ticket per question. There is no need to create multiple tickets for the same request, the Welcome team will answer you within 76 hours. After the time limit, we invite you to take your ticket and add a new comment, the ticket will then go up in the processing.